Terms & Conditions

Version 2026-10-v1 · Effective [effective date YYYY-MM-DD]

These terms are the agreement between you and [your registered name] ("we", "us") for using Deeni Sathi, a matrimony service for Muslims in West Bengal. Please read them together with our Privacy Policy.

Read the Privacy Policy

1. Agreement

By ticking the consent box when you submit your biodata, or by using the service, you agree to these terms and to the Privacy Policy. If you do not agree, please do not use the service.

In short: be honest, be respectful, use the service only to find a spouse, and never send money to anyone you meet here.

2. Who may use the service

  • You must be a Muslim looking for a marriage partner for yourself or for a family member who has agreed.
  • You must be at least 18 years old if a woman and 21 if a man (the legal age for marriage in India).
  • You must be free to marry under the law and your faith, and must state your marital status truthfully — including if you are already married and are seeking a further marriage that the law permits.
  • You may have only one account and one biodata.
  • If a parent or guardian creates a biodata, they must have the person's consent and must use that person's true details.

3. Your account and biodata

  • You sign in with a code sent to your own mobile number. Keep your phone and codes private; you are responsible for activity on your account.
  • Everything in your biodata must be true, accurate and your own. Do not hide a marriage, a child, an illness or anything else that a serious proposal should rely on.
  • Do not put photos, phone numbers, social-media IDs or links in your written answers.
  • Tell us if your details change or if you suspect someone else is using your account.

4. Approval and verification

Every biodata is checked by our team before it goes live. We may approve it, send it back for changes with a reason, or refuse it. We may ask for corrections later and may remove a profile that breaks these terms.

The "Verified" badge means that our team compared a government ID you uploaded with your biodata. It does not mean we have investigated your character, background, finances or intentions, and it is not a guarantee about you.

5. How matching works

We show you members who meet your basic requirements and give a match percentage based on your stated preferences (and, partly, theirs). The percentage is only a guide. It does not predict compatibility, and some preferences you write in free text are not part of the score. We do not promise that you will find a match or a marriage.

6. Interests and contact details

  • You may send an interest to a member we show you, with an optional short, respectful note. Limits apply (for example, 10 interests a day, and a wait of 30 days after a decline).
  • The other person may accept or decline. Please accept a "no" gracefully; do not contact someone who has declined or blocked you.
  • After an interest is accepted, either person may use one credit to see the other's full name and mobile number. Seeing them is permanent for that person and costs one credit once.
  • Using a credit gives you access to contact details only; it does not oblige the other person to reply, and we cannot guarantee a response.

7. Credits and payments

  • Registering, browsing matches and sending interests are free. Credits are needed only to view contact details after an accepted interest.
  • Credit packs and prices are shown on the Credits page in Indian rupees, and may change; the price you pay is the one shown when you buy. Payments are handled by Razorpay (UPI, cards, net banking). We do not see your card or bank details.
  • Credits are added to your account after the payment is confirmed. If money was deducted but credits did not arrive, they are added automatically once Razorpay confirms the payment; if not, contact us and we will fix it or refund you.
  • Credits do not expire, have no cash value, cannot be transferred or sold, and are not refundable once bought or used, except where a payment error occurred or the law requires a refund.
  • We may give free credits (for example, after ID verification). They have the same rules and can be withdrawn if they were obtained by misuse.
  • If we remove your account for breaking these terms, unused credits are forfeited.

8. Conduct

You must not:

  • give false information or pretend to be someone else;
  • harass, threaten, insult, pressure or stalk anyone, or send obscene, hateful or unlawful content;
  • use the service for anything other than finding a spouse — for example dating, friendship-only chat, advertising, recruiting, or selling products;
  • ask for or accept money, gifts, loans, investments or financial information from another member;
  • collect, copy, scrape or share other members' information, or share contact details you obtained here with anyone for another purpose;
  • create several accounts, or return after being removed;
  • try to break, overload or bypass the security of the service, or use bots.

9. Staying safe

Never send money, however good the reason sounds. Meet only in public places, with family involved, and check the person's identity, family and background yourself before any commitment.

We check biodata, but we cannot check everything and cannot be responsible for what members say or do. You can block anyone, and report a member from their profile page. Reports are reviewed by our team, and a profile may be hidden while we review it.

10. Our right to act

If we reasonably believe you broke these terms or the law, or put others at risk, we may hide or remove your biodata, suspend or end your account, and report the matter to the authorities, with or without notice. We may also suspend the service for maintenance or for reasons outside our control.

11. Your content and our rights

The information you give remains yours. You allow us to store it and show it to other members as described in the Privacy Policy, only to run the service. The site, its design, software and name belong to us or our licensors; you may use them only as intended.

We are an intermediary: members create the content they post. We act on complaints under the law. Complaints about content or conduct can be sent to our Grievance Officer: [Grievance Officer name], [Grievance Officer e-mail].

12. Leaving the service

You may hide your biodata, mark yourself married, or delete your account at any time from Settings. Deleting your account is explained in the Privacy Policy (30-day grace period, then erasure). If you have found a partner through the service, we wish you barakah and would be glad to hear it.

13. Disclaimers and limits of liability

The service is provided "as is". To the fullest extent the law allows: we do not guarantee uninterrupted or error-free service, the accuracy of any member's information, or any result; and we are not liable for what members do or say, for any loss caused by relying on another member, or for indirect or consequential loss.

Our total liability to you for any claim about the service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your rights under consumer protection law.

You agree to compensate us for loss we suffer because you broke these terms or the law.

14. Governing law and disputes

These terms are governed by the laws of India. Please first contact us so we can try to settle any dispute amicably. Subject to any rights you have as a consumer, the courts at Kolkata have jurisdiction.

15. Changes to these terms

We may update these terms. If a change matters, we will post the new version here with a new version number and date, and ask you to agree again where needed. Continuing to use the service after a change means you accept it.

16. Contact us

[your registered name], [your registered address]. E-mail: [contact e-mail]. Phone: [contact phone].